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A 5-Step Plan for Responding to Angry Customer Reviews

The quality of your online reviews is so important if you want to make the right impression on your customers. The reviews found on Google maps, Amazon product pages and other sources are likely to come up whenever someone searches for your products. That makes those reviews the first impression many browsers have of your product. Have you checked them recently? Are they giving your audience the impression you want? If not, you need a plan.

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