The cornerstones of the market conditions today are repeat business and customer loyalty.
Losing a customer is, without a doubt, the worst thing that can happen to a business.
Sure, this has stayed true for every business of any age, but it holds even more importance these days because you are fighting your competitors for every dollar.
Hence, customer retention has become key for every business in this fast-paced and competitive market. Statistics reveal that nearly 80 percent of customers are willing to pay more if they are offered a better experience.
