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How to Save a Relationship with a Customer When Things Go South

Sometimes, being an entrepreneur isn’t all it’s cracked up to be. When I left my 9-5 job, it was to pursue the ultimate freedom of self-management. I became the boss, and that meant the power was all mine, right? Not exactly. As we all figured out —particularly those of us in the service industry and those with clients on a retainer — getting rid of your boss just means picking up new “bosses,” aka your clients.

While you likely care just as much, if not a lot more, about making these new “bosses” happy, you’re going to find yourself occasionally disagreeing with them. How you manage these misunderstandings and complications will largely affect how successful you are. It’s much easier for a client to fire you than a boss.

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