There’s a lesson to be learned from everything — even from horrible customer service experiences. What can your small business learn about providing better customer service from the worst customer service mistakes other businesses make? The 2016 24/7 Customer Engagement Index has some answers.
The company 247-Inc.com polled consumers, ranging from 18-year-old Millennials to seniors aged 69 and up, to find out what makes for a great, or terrible, customer service experience. Here’s what customers want.
