Communication. Every company says it needs to get better at it. And every manager says his or her staff needs to get better at it. Volumes have been written on how to get better at it. But … what if communication wasn’t the problem?
It’s just as likely that the real problem is that we, as a society, stink at listening, according to the latest research.
Here’s an example: The average U.S. adult has an attention span of about eight seconds. That alone probably doesn’t surprise you.
