If you want to grow your business, your customer service constantly needs to be evolving and improving. As you likely already know, outstanding customer service is the key to a successful business. A Microsoft survey in 2017 revealed that 54 percent of customers had higher expectations for customer service compared to the year before, and that percentage was even higher for the 18- to 34-year-olds surveyed.
With a new decade here, it’s the perfect time to give your customer service strategy a boost. But, how do you know what customers want this year in regards to customer support, and how can you keep up with your competition? Well, you have to keep up with the trends.