If you’re a regular Uber user, you’ve definitely had a bad driver experience at least once: they rolled through stop signs, had a car that smelled like weed, or sped through school zones. But if you’re like most customers, you may have still given that driver 5 stars, because you didn’t want him or her to lose their job.
Uber users regularly hand out inflated ratings, undermining the mechanism that makes us willing to get in a car with a stranger in the first place. But now, Uber has a new way to monitor terrible drivers, relying on their smartphones instead of their passengers.
