The United Kingdom just released its annual Customer Service Index (UKCSI), which states that last year, satisfaction in the retail sector was higher than that of the national average. And the highest performing company in the retail sector was Amazon.co.uk.
Amazon has been doing well for a while. Back in 2013, a customer service report detailed high rates of customer satisfaction, with majorities over 75 percent saying they trusted the company, would purchase from it again, and would recommend it to other people.
