Artificial intelligence is leading the way in shaping the future of customer service. Whether it’s making burgers or taking drive-thru orders, AI is making a big impact. However, as we ride the wave of innovation, it’s important to consider the ethical questions surrounding its development.
In the realm of customer service, AI is shining bright. According to Capgemini, more than half of retailers use generative artificial intelligence to enhance customer service. Around 40% of organizations have even formed dedicated teams and budgets for this technology.
