A few years ago I started a new job where I was tasked with the sales enablement portion of a major product launch that was set to happen just a few months after my start date. Very quickly after starting my job I realized that the sales reps were in a state of panic.
The reps did not know how the new product worked or how to sell it. The reps were reaching out to the support team, marketing and product team flooding them with questions. Each of these organization started having trouble working effectively because of the constant interruptions.
