When was the last time you enjoyed calling a business to ask about the status of your purchase?
You have to set aside time to do so. You have to prepare yourself mentally to be placed on hold, or having to tell your entire story, or being transferred from one department to the next.
And from the business’ standpoint, your team may already be dealing with a long to-do list, sometimes making status calls disruptive.
What’s a person to do? Well, since being able to communicate exactly what’s going on with a service is crucial, you’ll be happy to learn about one of HubSpot’s newest features: The Customer Portal.
