For some of my clients, I meet with midlevel directors and managers or frontline supervisors and team leaders to assess what their concerns are, and what support they need to be successful. Way more often than you’d think — or maybe not — the employees tell me about processes that don’t work, turf battles, and other kinds of customer and employee problems.
And much, much too often, when I ask if their senior leaders are aware of these conflicts or inadequacies, team members say they don’t know. Either they’re afraid to ask, or they can’t believe that a leader could know, but not take action.
