Category: General organization management

October 31, 2023

Are you looking to boost the productivity and customer relationships of your company? Finding the best CRM for small business can be challenging. This article will explore the top 10 CRM (Customer Relationship Management) choices tailored for small businesses to […]

October 30, 2023

Research from Forrester shows that executive-level support is on the rise for accessibility. Companies are thinking beyond legal compliance and looking at the disability community as a new market. Software teams are including accessibility experts and testing their sites for […]

October 30, 2023

The contact center space is under a lot of pressure right now. As things stand, the status quo doesn’t look sustainable. Business Process Outsourcers (BPOs) play a big role in the contact center space, with 58% of contact center leaders […]

October 27, 2023

It’s no secret that the success of any organization heavily relies on its sales prowess. As the lifeblood of a company, sales drive revenue, boost growth and implement sustainability, and any progressive leader knows that investing in an in-house sales […]

October 27, 2023

I admit it. For years, I hated the idea of selling. In fact, I turned down sales jobs. However, when I started my own business, it became a priority. Most small business owners love what they do. They enjoy developing […]

October 27, 2023

Life as a business owner can feel tough and stressful, with high stakes and a lot of pressure to succeed. Peering into your laptop with a furrowed brow, trying to figure out how to make more money or get signups […]

October 26, 2023

Baby boomers, born between 1946 and 1964, have been instrumental in shaping the industrial landscape of the Western world. They’ve built businesses from the ground, weathered economic storms and employed millions. However, with technological advancements, changing consumer preferences, a highly […]

October 25, 2023

Have you ever been able to solve a tough business problem all by yourself? If you think about it, the chances are slim. The challenges teams face with everything from getting up to speed to putting a company back on […]

October 25, 2023

Navigating the complexities of the finance industry can be challenging for small business owners. One key player who can make this journey smoother is a loan processor. In fact, some might say loan processor jobs are vital to the success […]

October 24, 2023

A quarter into the 21st century, the world is changing at breakneck speed. Globalization, technology, pandemics, war, weather events, and countless other factors are impacting life. The ripple effects of these changes and challenges are influencing the workplace as much […]

October 24, 2023

Wondering how to improve customer relationships? Anytime we’re dealing with people, life is going to be messy. This truth is clear to anyone who has worked in customer service. People can be downright nasty sometimes. But most of us have […]

October 23, 2023

I’m very grateful that some of the greatest hotels and resorts in the hospitality industry call on me for customer service training (“guest service training” in their world) and customer service consulting. These include some of the only hotels and […]

October 20, 2023

Economic recessions can be daunting for businesses across various industries, but agile new ventures have a unique opportunity to thrive during challenging times. During economic downturns, businesses want to reduce costs while keeping operations going. Any company can be agile […]

October 19, 2023

As businesses strive for seamless and accurate customer interactions to build their market momentum, they are increasingly leaning on A.I. The current wave of A.I. advancements, especially in the context of language processing, is groundbreaking. Yet, diving headfirst into A.I. […]

October 19, 2023

Maybe your customer service is tip-top in important areas like empathy, efficiency, proper use of language and so forth. Maybe you’ve engaged in effective and ongoing customer service training — whether in person or via eLearning. All of this is […]

October 19, 2023

As the volume and variety of customer data continue to grow exponentially, predictive analytics has emerged as a crucial tool for personalized and relevant marketing. By analyzing past behaviors, preferences, and other attributes, companies can better understand how to engage […]

October 18, 2023

We hoped we had weathered the storm, that the Great Resignation and the Great Reshuffle had passed us by, but the employment landscape is still suffering severe aftershocks. In the tech industry alone, 2023 has brought more layoffs than last […]

October 18, 2023

If you’re an entrepreneur, you likely spend plenty of time thinking about how to grow your business, especially if it’s relatively new. There’s more to consider than just expansion, though. Every entrepreneur should have an exit strategy. You need a […]

October 18, 2023

Moving a small business across state lines can be exciting and challenging. Whether expanding your market reach or seeking a location change, this journey involves careful planning, logistics, and a substantial investment of time and resources. This comprehensive guide will […]

October 17, 2023

You might remember the Bud Light incident involving Dylan Mulvaney this spring. Many also probably recall the ensuing media frenzy and negative reactions from some consumers. But are you familiar with the response from Bud Light? Let’s review the backstory. […]