Every now and then a black swan comes along and radically alters the business landscape. 2020 saw one of the worst black swan events ever – the global pandemic, and it has radically altered so much of life. Businesses in almost every industry are being forced to re-evaluate just about every aspect of their businesses. Many industries are struggling to survive, and many companies are shutting their doors. For those who can ride out the storm, radical changes are being forced upon them and IT is taking a central role in these changes.
