Good news — you received a payment from a customer or client. The bad news is, they’re now asking for a refund. Refunding requests can be disheartening, but they can happen from time to time. Don’t go into a panic or ignore the request when you get one.
Customer Refunds Guidelines
Here’s how to handle customer refunds tactfully:
Take a Breather
The request for a refund could come with an explanation that’s not very nice. Perhaps they’re speaking negatively about you, your product or your service. Don’t respond out of anger or frustration right away. Take some time to carefully consider their request before writing a non-confrontational reply. A nasty email from a customer isn’t something you should take personally and you don’t want emotions to cloud your judgement.
