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Category: Administration


Administration, General organization management

16 Questions to Ask Your Agents if You Want to Retain Call Center Employees

May 12, 2021

Via: Business 2 Community

There’s a lot of pressure on you as a manager to foster positive relationships with your agents, build those bonds, and keep your team happy. Half of your agents quit their jobs at some point in life because of a […]


Administration, General organization management

What Is Your Development Plan For Your People?

May 11, 2021

Via: Business 2 Community

My friend, Tibor Shanto, and I were talking this morning. He asked me a fascinating question, “Why don’t managers have a development plan or roadmap for developing the capabilities and performance of their people?” The question caused me to pause […]


Administration, General organization management

Stop the Sick Day Resentment

May 7, 2021

Via: Business 2 Community

Tomorrow is a busy day at work. You’ve planned for it, scheduled properly, made the needed operational adjustments, and kept your fingers crossed so that everything will work out as planned. Then it happened… The first thing in the morning […]


Administration, General organization management

Why Do Smart People Deny Serious Risks? (And What to Do About It)

May 4, 2021

Via: Business 2 Community

When a threat seems clear to you, it’s hard to believe others will deny it. Yet smart people deny serious risks, even obvious ones, all the time. A case in point example comes from my experience helping a mid-size regional […]


Administration, General organization management

Employee Engagement in a Remote World

April 30, 2021

Via: Business 2 Community

As organisations approach the one-year mark since the pandemic propelled them to abruptly switch to remote work, leaders around the world continue to scramble finding ways to keep employees engaged in a virtual environment. Before the coronavirus pandemic, only 17 […]


Administration, General organization management

5 Confrontational Business Situations That Are Opportunities for Choice

April 28, 2021

Via: Entrepreneur

Whether you’re just starting on a career path or have climbed to the top rung of the ladder, there are some things in business that will always result in regrettable endings if not tackled head-on. In my personal management style, […]


Administration, General organization management

This Is the Clear Sign to Recognize Someone With the Gift of Leadership

April 27, 2021

Via: Inc.

Chief executives and heads of HR have been wrestling for years with the question, “How can I create a great workplace?” To answer that question, follow the evidence. The research asserts that leaders in those so-called “best companies” lean heavily […]


Administration, General organization management

The Communication Blindspots That Harm Your High Performers

April 26, 2021

Via: Inc.

Mitch almost lost one of his most high-performing team members, and he would have never known why. As an American executive for a multinational company, Mitch leads a team with members based around the world. That team includes Ayaka, who […]


Administration, General organization management

5 Signs Your Company Hasn’t Adjusted to Remote Work Culture

April 22, 2021

Via: Entrepreneur

The deadline has come and gone and you are still waiting for that report. You created a calendar reminder, set cell phone reminders, wrote it down big and bold for your team… but they still missed it. For a second […]


Administration, General organization management

Employees Planning to Quit Work Less

April 22, 2021

Via: Small Business Trends

Employees who are poised to quit their job demonstrate, on average, greater volatility to the start and end of their working days compared to employees who are staying in a job. Reduced working hours typically rear their head during the […]